Introduction: How the Elephant Got in the Room
1. “Randy Pausch Quotes,” Goodreads, accessed March 5, 2015, http://www.goodreads.com/quotes/76530-when-thee-s-an-elephant-in-the-room-introduce-him.
2. Dr. Albert Mehrabian, Silent Messages (Belmont: Wadsworth, 1971).
Chapter 3 What People Need
1. Abraham Maslow, “A Theory of Human Motivation,” Psychological Review 50 (1943): 370–96.
2. “Max-Neef on Human Needs and Human-scale Development,” accessed March 5, 2015, http://www.rainforestinfo.org.au/background/maxneef.htm.
3. Anthony Robbins, “The 6 Human Needs: Why We Do What We Do,” Change Your Life Now, August 7, 2013, http://training.tonyrobbins.com/the-6-human-needs-why-we-do-what-we-do/.
Chapter 5 Tool #2—Confidence in Communication (Trust)
1. “The 16 Best Things Warren Buffett Has Ever Said,” Huffington Post, August 30, 2013, http://www.huffingtonpost.com/2013/08/30/warren-buffett-quotes_n_3842509.html.
Chapter 6 Tool #3—Staying on Your Side of the Checkerboard (Ownership)
1. “Jim Rohn Quotes,” BrainyQuote, accessed March 5, 2015, http://www.brainyquote.com/quotes/quotes/j/jimrohn133626.html.
Chapter 7 Tool #4—Your Personal Fuel Station (Emotions)
1. Dale Carnegie, How to Win Friends and Influence People (New York: Pocket Books, 1981), 14.
Chapter 8 Tool #5—Crock-Pot Relationships (Time)
1. “Famous Quotes by Johann Wolfgang Von Goethe,” Book of Famous Quotes, accessed April 7, 2015, http://www.famous-quotes.com/author.php?page=12&total=313&aid=2898.
2. “Sistine Chapel Ceiling,” Wikipedia, accessed March 5, 2015, http://en.wikipedia.org/wiki/Sistine_Chapel_ceiling.
Chapter 10 Skill #1—Make It Safe
1. Lindsey McCready, Johnny Ackley, and Sam Wendler, “Hitchcock Era (30s–60s): History and Psychology,” The Historical Evolution of Fear and Scare Tactics, accessed March 5, 2015, http://fearincinema.umwblogs.org/hitchcocks/history-psychology/.
2. Joel Gunz, “Enjoyment of Fear/Fear of Enjoyment: Why Hitchcock Makes Me Want to Quit Going to Movies,” Alfred Hitchcock Geek, October 8, 2005, http://www.alfredhitchcockgeek.com/2005_10_01_archive.html.
3. Ibid.
Chapter 11 Skill #2—Eliminate Intimidation
1. Daniel G. Amen, MD, “ANT Therapy: How to Develop Your Own Internal Anteater to Eradicate Negative Thoughts,” American Holistic Health Association, accessed March 5, 2015, http://ahha.org/articles.asp?Id=100.
2. Ibid.
Chapter 12 Skill #3—Practice Power Listening
1. “Margaret Millar Quotes,” BrainyQuote, accessed March 5, 2015, http://www.brainyquote.com/quotes/quotes/m/margaretmi107912.html.
Chapter 13 Skill #4—Encourage Honest Feedback
1. “‘Weekend at Burnsies’ Script,” Simpson Crazy, accessed March 5, 2015, http://www.simpsoncrazy.com/scripts/weekend-at-burnsies.
2. “Ken Blanchard Quotes,” BrainyQuote, accessed March 5, 2015, http://www.brainyquote.com/quotes/quotes/k/kenblancha204474.html.
3. “The Johari Window: Using Self-Discovery and Communication to Build Trust,” Mind Tools, accessed March 5, 2015, http://www.mindtools.com/CommSkll/JohariWindow.htm.
Chapter 14 Skill #5—Start with Kindness
1. “Mark Twain Quotes,” BrainyQuote, accessed March 5, 2015, http://www.brainyquote.com/quotes/quotes/m/marktwain106287.html.
Chapter 15 Skill #6—Know Your Purpose
1. “Benjamin Franklin Quotes,” Goodreads, accessed March 5, 2015, http://www.goodreads.com/quotes/460142-if-you-fail-to-plan-you-are-planning-to-fail.
2. Harold Kerzner, Project Management Best Practices: Achieving Global Excellence (New York: John Wiley & Sons), 370.
Chapter 16 Relating to Relatives
1. “George Burns Quotes,” BrainyQuote, accessed March 5, 2015, http://www.brainyquote.com/quotes/authors/g/george_burns.html.
2. Mike Bechtle, People Can’t Drive You Crazy if You Don’t Give Them the Keys (Grand Rapids: Revell, 2012).
Chapter 17 Rust-Free Relationships
1. “Charles Dickens Quotes,” Goodreads, accessed March 5, 2015, http://www.goodreads.com/quotes/28007-have-a-heart-that-never-hardens-and-a-temper-that.
Chapter 18 Redeeming Technology
1. Mike Bechtle, How to Communicate with Confidence (Grand Rapids: Revell, 2013).