CONTENTS

Foreword

Introduction: Work and Flow

Part 1

The Five Thieves of Time

1.1 Too Much Work-in-Progress (WIP)

1.2 Unknown Dependencies

1.3 Unplanned Work

1.4 Conflicting Priorities

1.5 Neglected Work

Part 2

How to Expose Time Theft to Optimize Workflow

2.1 Make Work Visible

Exercise: Demand Analysis

Exercise: Identify Work Item Types/Categories

Exercise: Card Design

Exercise: Workflow Mapping

2.2 Ambush the Ringleader

Exercise: Explore the Five Reasons Why We Take on More WIP

2.3 Expose Dependencies

Exercise: The “Oh, By the Way” Dependency Matrix

2.4 Committing the Perfect Crime—Unplanned Work

Exercise: The Interruption Reduction Experiment

2.5 Prioritize, Prioritize, Prioritize

Exercise: Visualize Priorities

2.6 Preventing Negligence

Exercise: Create an Aging Report

2.7 Useful Board Design Examples

Part 3

Metrics, Feedback, and Circumstances

3.1 Your Metrics or Your Money

3.2 The Time Thief O’Gram

3.3 Operations Review

3.4 The Art of the Meeting

3.5 Beastly Practices

Conclusion: Calibration

Glossary

Notes

Acknowledgments