Contents
Introduction: Why This Is Important
2. “I’m Sorry”: Expressing Regret
3. “I Was Wrong”: Accepting Responsibility
4. “How Can I Make It Right?”: Making Restitution
5. “I’ll Take Steps To Prevent a Recurrence”: Planned Change
6. “Can You Find It in Your Heart…”: Requesting Forgiveness
7. How Do You Say You’re Sorry?
8. What If You Don’t Want to Apologize?
10. Healing Your Family Relationships
11. Choosing to Forgive Yourself
12. Truly Sorry, Truly Forgiven
Things Not to Say When Apologizing