INDEX

• abuse, 41, 49
• accountability
  • lack of, 29
  • in organizational culture, 85–88, 149, 151
• anosognosia, 142
• anxiety, 112
• apologies, 67, 82, 116
• Arbinger Book Club, 138
• Arbinger Mindset Assessment, 149–151
• arrogance, 43, 44, 58–59, 78
• assertiveness, 77
• blame
  • contagiousness of, 99
  • ineffectiveness of, 14, 20–21
  • self-deception and, 38, 84–85, 87, 106, 110, 149
• book club, 138
• chronic self-deception
  • danger of, 45
  • inward mindset and, 51–53, 63
  • meaning of, 53
  • spotting, through accompanying emotions, 54, 74
• collusion
  • changing, 122, 124–125
  • examples of, 101–107, 112–114, 118–121
  • justification and, 105–106, 109
  • meaning of, 99
  • recognizing, 100, 113
• confidence, 77, 79–80
• conflict
  • avoiding, 127, 131
  • entrenched, 29
  • negative perceptions and, 18–20
  • pattern of, 99–100
• confrontation, desire to avoid, 127, 131
• defensiveness, 10, 14, 83, 85, 99, 111
• dehumanization, 49
• discouragement, 54, 74
• discrimination, 50
• disdain, 112
• disengagement, 9, 11, 12, 29, 112–113, 129, 140
• emotions
  • perception and, 110–112
  • as signs of chronic self-deception, 54, 74
  • taking responsibility for, 111–112
  • See also individual emotions
• entitlement, 29, 51, 54, 112
• envy, 112
• excuses, making, 12, 39, 84–85, 99, 106, 140
• fear, 66, 80, 109
• feelings. See emotions
• group discussion guide, 139–146
• guilt, 74
• harassment, 50
• Hauck, Jack, 147–148, 149
• hesitation, 77–78
• horizontal alignment, 150–151
• humanity of others, seeing, 73–75
• impatience, 54, 76, 107, 112
• inadequacy, feelings of, 74–75, 117
• inward mindset
  • changing, to outward mindset, 30, 80, 115–117, 123
  • chronic self-deception and, 51–53, 63
  • contagiousness of, 99
  • distorted perception and, 26, 49–50, 107, 143
  • meaning of, 28, 84
  • self-focused worry of, 79–80
  • varying appearances of, 58
• jealousy, 54
• justification
  • blame and, 84
  • collusion and, 105–106, 109
  • context vs., 99
  • distorted view of others and, 51–55, 63–66, 84
  • need for, 63
  • self-betrayal and, 38–39, 41, 62–63, 74
  • self-perpetuation of, 99
• leadership
  • accountability and, 88
  • authenticity and, 78–79, 128–130
  • challenges for, 15–16
  • energizing, 79
  • meaning of, 15–16
  • mindset and, 94–96
  • perception and, 14, 16, 141
  • personality traits and, 77–78
  • picking sides and, 21
  • self-focus and, 78–80
  • successful, 14, 94–95, 141
• limitations, 73–75
• mindset
  • assessment, 149–151
  • changing, 30, 80, 115–117, 123
  • leadership and, 94–96
  • See also inward mindset; outward mindset
• mistakes, handling, 92–95
• mistreatment
  • mutual, 106
  • objectification and, 50
  • perceiving, 40–41, 54, 110
• neglect, 49
• objectification, 49–50, 62, 98–99, 116
• outward mindset
  • changing inward mindset to, 30, 80, 115–117, 123
  • meaning of, 28, 95
  • as a practice, 117
  • view of others through, 49
• overwhelmed, feeling, 74–75
• patterns of interaction, changing, 83
• perception
  • conflict and, 18–20
  • emotions and, 110–112
  • importance of, 25
  • leadership and, 14, 16
  • self-deception and, 16, 18–20, 31, 40–41
• powerlessness, feelings of, 21, 54
• power struggles, 29
• procrastination, 29
• productivity, factors affecting, 12
• resentment, 34, 39, 41, 42, 54, 76, 99, 110
• resignation, 54, 112
• second-guessing, 77–78
• seeing clearly. See perception
• self-betrayal
  • examples of, 32–34
  • justification and, 38–39, 41, 62–63, 74
  • meaning of, 32–34, 39, 145
  • as moment in time, 63
  • recognizing, 99
  • self-deception and, 32, 34, 35–39, 41
  • sense and choice leading to, 35–37, 145
• self-deception
  • assessing, 148–149
  • contagiousness of, 99
  • disease metaphor for, 26, 31, 142
  • distorted perception and, 16, 18–20, 26, 31, 40–41, 142
  • effects of, 4, 11, 26–27, 29
  • episodic, 45, 51
  • examples of, 6–10, 140
  • explaining to others, 123–124
  • freedom from, 49, 125
  • gap, 149–151
  • lack of awareness and, 10, 140
  • in organizations, 147–151
  • as pressing problem, 4, 11, 84
  • recognizing, 30
  • as root cause of other issues, 29
  • self-betrayal and, 32, 34, 35–39, 41
  • solution to, 115–116
  • symptoms of, 12, 99
  • universality of, 4–5
  • See also chronic self-deception
• self-image
  • as better or worse than others, 51–55, 63–66, 76–77
  • hiding, 65–66
  • protecting from threats, 64–65, 98, 111, 113
• self-righteousness, 36, 58
• Semmelweis, Ignaz, 22–27, 64, 116, 142
• strengths and weaknesses, 77–80
• Tubular Steel, 147–148, 149
• turnover, 29
• unappreciated, feeling, 54
• Vienna General Hospital, 22–24, 28, 142
• weaknesses. See strengths and weaknesses