INTRODUCTION: WHAT MAKES CONFLICT BEAUTIFUL?
Chapter 1: Why Teams Fail—It’s Not What You Think
Chapter 2: Oh, Sh*t! We’re Not in Kansas Anymore (and Other Stories)
Chapter 3: How Opting Out Cost $750,000!
Chapter 4: Are You Undermining Team Success?
Chapter 5: Why an Entrepreneurial Company Almost Failed
Chapter 6: If You Can Learn to Ski, You Can Learn to Use Conflict
Chapter 7: Two Magic Ingredients That Drive Team Creativity
Chapter 8: What Horses Taught Me about Conflict
Chapter 9: Shift Employees from Disengagement to Active Engagement
Chapter 10: Power or Strength: Which is More Effective?
Chapter 11: Tempering Anger Doesn’t Work
Chapter 12: Horses and Leadership
Chapter 13: Why Blame Backfires
Chapter 14: Why You Should Be Emotional at Work
Chapter 15: Two Characteristics of an Influential Leader
Chapter 16: How To Have Tough Conversations Successfully
Chapter 18: Tense Moments Equal Creative Opportunities
Chapter 19: Turn Around Your Team’s Performance in One Hour
Chapter 20: Increase Your Team’s IQ
Chapter 21: Deal with Defensiveness in Three Easy Steps
Chapter 22: The Power of Team Accountability
Chapter 23: Why Are Some Companies So Successful?
Chapter 24: Get Everyone Rowing in the Same Direction
Chapter 25: Five Mistakes That Stall Your Team and What to Do About Them
Chapter 26: Forming the Perfect-Sized Team
Chapter 27: Make Your Meetings Matter
Chapter 28: Increase Your ROI on Change