Contents

Introduction

1 The Executive Office: Intraoffice

2 The Executive Office: To the Community

3 Employment Office: To Applicants and Other Organizations

4 Employment Office: From Applicants

5 Human Resources: To All Employees

6 Human Resources: To Individual Employees

7 Human Resources: From Employees

8 Employee Evaluations

9 Benefits Office Announcements

10 Benefits Office Correspondence

11 Business Invitations

12 Government Affairs

13 Media Relations: To Media Outlets

14 Media Relations: To Employees and Departments

15 Legal and Compliance Offices

16 Crisis Management

17 Community Organizations: From Company and Individuals

18 Community Organizations: To Company and Individuals

19 Accounts Payable

20 Accounts Receivable

21 Payroll Services

22 Office Services: Maintenance, Facilities, and Food Service

23 Office Services: Supplies and Equipment

24 Office Services: Mailroom, Library, and Transportation

25 Office Services: To Vendors

26 Information Technology: General Policies

27 Information Technology: Security and Maintenance

28 Office Medical Services

29 Security Office

30 Training Services

31 Travel Office

32 Sales and Marketing: To Customers

33 Sales and Marketing: To Partners and Employees

34 Manufacturing, Warehouse, and Shipping Offices

35 Retail Sales

36 Customer Service: To Employees and Customers

37 Customer Service: From Customers

38 Academic Institutions: To Organizations and Individuals

39 Academic Institutions: From Organizations and Individuals

40 Personal Business: Services

41 Personal Business: Financial and Government

42 Personal Job-Related Communications

43 Personal Legal Matters

44 Personal Medical Matters

45 Personal Travel