Contents

  1. Foreword
  2. Acknowledgments
  3. About the Authors
  4. Dedication
  5. Epigraphs
  6. Introduction
  7. Part I: The Foundation—Conversational Competence
    1. Chapter 1 A Crisis in Our Midst—No Coherent Knowledge Base
    2. Chapter 2 The Disadvantage of Being Left Behind—A Knowing–Doing–Learning Gap
    3. Chapter 3 Emotional Blocks to Collective Efficacy—How Stress Shuts Down Communication
  8. Part II: Conversations Designed to Build Knowledge Coherence From the Inside Out
    1. Chapter 4 Reflective Conversations—The Fundamental Professional Act
    2. Chapter 5 Humble Inquiry—Exploring Needs Instead of Helping
    3. Chapter 6 Cognitive Coaching—Lingering in Conversations to Learn
    4. Chapter 7 SCARF—Open to Diverse Viewpoints
  9. Part III: Calibrating Conversations—Conversations at the Tipping Point From Outside In
    1. Chapter 8 Stakeholder Centered Coaching—Expanding Consciousness
  10. Part IV: Conversations Designed to Build Knowledge From the Outside In
    1. Chapter 9 Positive Deviance—Mining for Group Gold
    2. Chapter 10 From Conflict to Consensus—The Chadwick Process
    3. Chapter 11 FRISK—Making Expectations Clear
    4. Chapter 12 MOVE—Time to Move On
  11. Part V: Final Musings—Making Unrealized Dreams Come True
    1. Chapter 13 Leaving Knowledge Legacies
  12. Appendix
  13. References
  14. Index