Table of Contents

1. Cover
2. More Praise for the Handbook of Conflict Resolution
3. Title
4. Copyright
5. Preface
6. Introduction
7. Part One: Interpersonal and Intergroup Processes
   1. Chapter One: Cooperation, Competition, and Conflict
      1. A Theory of Cooperation and Competition
      2. The Effects of Cooperation and Competition
      3. Constructive and Destructive Competition
      4. Pathologies of Cooperation
      5. Initiating Cooperation and Competition
      6. Summary of the Theory of Conflict Resolution
      7. Implications of the Theory for Understanding Conflict
      8. Implications for Managing Conflict
      9. Implications for Training
      10. Conclusion
   2. Chapter Two: Justice and Conflict
      1. The Forms that Injustice Takes
      2. Implications for Understanding Conflict
      3. Implications for Training
      4. Conclusion
   3. *Chapter Three: A Delicate and Deliberate Journey toward Justice
      1. Theorizing Justice Frameworks: Denaturalizing Inequality and Privilege
      2. Rooting Solidarity in (Our) Nature
      3. Under What Conditions Do Persons of Privilege Challenge Unjust Social Arrangements?
      4. Challenging Inequality, Confronting Privilege
      5. Conclusion
   4. Chapter Four: Constructive Controversy
      1. What is Constructive Controversy?
      2. Constructive Controversy Theory
      3. Processes of Interaction
      4. Structuring Constructive Controversies
      5. Constructive Controversy and Democracy
      6. Conclusion
   5. Chapter Five: Trust, Trust Development, and Trust Repair
      1. What is Trust?
      2. A Definition of Trust
      3. Why Trust is Critical to Relationships
      4. Managing Trust and Distrust in Conflict Situations
      5. Conclusion
   6. Chapter Six: Power and Conflict
      1. A Discussion of Power
      2. Components of Power
      3. A Situated Model of Power and Conflict
      4. Implications for Training in Conflict Resolution
      5. Conclusion
   7. Chapter Seven: Communication and Conflict
      1. Four Communication Paradigms
      2. Form Versus Substance: Both Matter
      3. Conclusion
   8. Chapter Eight: Language, Peace, and Conflict Resolution
      1. Concepts of Language, Peace, and Conflict Resolution
      2. Implications for An Applied Peace Linguistics
      3. Implications for Education for Peaceful Language Use
      4. Language in Peace-Building Teacher Education
      5. Conclusion
      6. Appendix: On Languages
   9. Chapter Nine: The PSDM Model
      1. A Simple Model
      2. Problem Solving
      3. Decision Making
      4. Understanding Problem Solving and Decision Making in Conflict Situations
      5. Implications for Training and Practice
      6. Conclusion
   10. Chapter Ten: Intergroup Conflict
       1. Intergroup Conflict: Sources and Dynamics
       2. Implications for Understanding and Practice
       3. Implications for Training
       4. Conclusion
8. Part Two: Intrapsychic and Intragroup Processes
   1. Chapter Eleven: Judgmental Biases in Conflict Resolution and How to Overcome Them
      1. BIAS: A Definition
      2. Implications of Negotiator BIAS
      3. Remedying BIAS in Negotiation
      4. Conclusion
   2. Chapter Twelve: Emotion and Conflict
      1. The Nature of Emotions
      2. The Interaction Between Emotion and Conflict
      3. How to Intervene in Conflict, Control Negative Emotions, and Foster Positive Emotions
      4. Conclusion
   3. Chapter Thirteen: Self-Regulation in the Service of Conflict Resolution
      1. Understanding “Willpower”
      2. From Hot to Cool: Enabling Willpower
      3. Interpersonal Conflict
      4. Self-Regulatory Plans and Implementation Strategies
      5. Modeling, Role Play, or Rehearsal
      6. Conclusion
   4. *Chapter Fourteen: Group Decision Making in Conflict
      1. Groupthink and Polythink
      2. The IRAQ War—From Groupthink to Polythink
      3. Conclusion and Policy Implications
9. Part Three: Personal Differences
   1. *Chapter Fifteen: Natural-Born Peacemakers?
      1. Resolving Conflicts
      2. Negotiating Contracts
      3. Negotiating Boundaries
      4. Questions not Yet Answered
      5. Implications and Applications
      6. Conclusion
   2. Chapter Sixteen: Resolving Intractable Intergroup Conflicts
      1. Direct Social Psychological Approaches to Conflict Resolution
      2. Indirect Social Psychological Approaches to Conflict Resolution
      3. Incremental Beliefs, Negative Trait Judgments About the Out-Group, and Conciliatory Political Action Tendencies: The Judgment Dimension
      4. Incremental Beliefs, Extreme Intergroup Emotions, and Conciliatory Political Action Tendencies: The Emotional Dimension
      5. Implications and Future Directions
   3. Chapter Seventeen: Personality and Conflict
      1. Representative Models of Personality
      2. Trait Approaches
      3. Conclusion
   4. Chapter Eighteen: The Development of Conflict Resolution Skills
      1. The Importance of Social-Emotional Learning and Conflict Management
      2. Stage Theories of Early Childhood Development
      3. The Function of Conflict in Early Childhood Development
      4. Middle Childhood
      5. Adolescence
      6. Adulthood
      7. Conclusion
10. Part Four: Creativity and Change
    1. Chapter Nineteen: Creativity and Conflict Resolution
       1. Evolving Systems Approach
       2. The Shadow Box Experiments
       3. The Importance of Point of View
    2. Chapter Twenty: Some Guidelines for Developing a Creative Approach to Conflict
       1. Creativity Resulting from Conflict
       2. Novel Point of View
       3. Time and Conflict Resolution
       4. Play and Creativity
       5. Individual Work and Collaboration
       6. Techniques for Stimulating Novel Ideas
       7. Conclusion
    3. Chapter Twenty-One: Creativity in the Outcomes of Conflict
       1. Overview: Person, Process, and Product
       2. Integrative Agreement as Creativity
       3. Creative Products: The Structure of Integrative Agreements
       4. Creative Products from Creative Persons in a Creative Process
       5. Conclusion
    4. Chapter Twenty-Two: Change and Conflict
       1. Theoretical Conceptions of the Change Process
       2. Psychological Factors Affecting the Change Process
       3. Some Implications for Training
       4. Conclusion
    5. Chapter Twenty-Three: Changing Minds
       1. An Overview of Persuasion Theory and Research
       2. Persuasion in the Context of Conflict Resolution
       3. Promoting Open-Minded Processing
       4. Conclusion
    6. Chapter Twenty-Four: Learning through Reflection on Experience
       1. The Roots of The Framework in Adult Learning Theory
       2. Our Framework of Learning Through Reflection on Experience
       3. Why Coaches and Facilitators Can be Catalysts for Learning Through Reflection
       4. Encouraging Dialogue and New Ideas in Our Learning Through Reflection on Experience Framework
       5. Conclusion
11. Part Five: Culture and Conflict
    1. *Chapter Twenty-Five: The Alchemy of Change
       1. Defining Culture
       2. Cultural Fluency: What is its Importance, and How Does it Work?
       3. Building Cultural Fluency
       4. Neuroscience as Conflict Resolution Resource
       5. Arts-Based Approaches to Conflict Resolution
       6. Implications for Pedagogy
       7. Implications for Theory and Practice
    2. *Chapter Twenty-Six: Indigenous Lessons for Conflict Resolution
       1. Indigenous Knowledge and Practice
       2. Harnessing of Collective Wisdom for Global Conflict Resolution, Justice, and Peace
       3. Applications and Conclusions
    3. *Chapter Twenty-Seven: Multiculturalism and Conflict
       1. Multiculturalism as a Social Movement
       2. Applications of Multiculturalism
       3. A Theoretical Approach to Managing Multicultural Conflict: The Integration-Adaptation Model
       4. Case Study: Multiculturalism and the Boy Scouts of America
       5. Conclusion
    4. Chapter Twenty-Eight: Cooperative and Competitive Conflict in China
       1. Should the Theory of Cooperation and Competition be Applied in China?
       2. Research Methods in China
       3. East Asian Tests of The Theory
       4. Cross-Cultural Studies
       5. Chinese Values for Conflict Management in China
       6. Leadership in a Hierarchical Society
       7. Developing the Theory Through Research in China
       8. Summary and Conclusion
12. Part Six: Difficult Conflicts
    1. Chapter Twenty-Nine: Aggression and Violence
       1. Defining Aggression and Violence
       2. Theories of Aggression and Violence
       3. Addressing Aggression and Violence: Implications for Practice
       4. Conclusion
    2. Chapter Thirty: Intractable Conflict
       1. Defining Intractable Conflict
       2. Approaches to Addressing Intractable Conflict: Five Paradigms
       3. Components of Intractable Conflicts
       4. A Dynamical Systems Model of Intractable Conflict
       5. Ten Guidelines for Altering the Attractor Landscapes of Intractable Conflicts
       6. Implications for Training
       7. Conclusion
    3. *Chapter Thirty-One: The Pragmatics of Peace with Justice
       1. Inherent Tensions
       2. Exploring the Practice
       3. Challenges to Synergy
       4. Latest Developments
       5. Moving Forward: Operationalizing Peace with Justice
    4. *Chapter Thirty-Two: Terrorism
       1. The Terrorists
       2. Terrorist Profiles: The Political, the Religious, the Criminal
       3. Terrorists in Action
       4. Strategic Options for Engaging Terrorists
       5. Knowing the Culture, Psychology, Values and Goals of The Terrorist Group
       6. Negotiating with Terrorists
       7. Rogue States
       8. Trust and Historical Gestures
       9. The Victims
       10. Media and Public Opinion
       11. Negotiation Effectiveness
       12. Conclusion
13. Part Seven: Models of Practice
    1. *Chapter Thirty-Three: Negotiation
       1. Theoretical and Empirical Roots of Integrative Negotiation
       2. Why Our Emphasis on Integrative Negotiation?
       3. How to do Integrative Negotiation Well in Typical Conflicts
       4. How to do Integrative Negotiation Well in Difficult to Resolve Conflicts
       5. Conclusion
    2. Chapter Thirty-Four: The Mediation of Conflict
       1. Theory and Research
       2. Implications for Understanding and Managing Conflict
       3. Implications for Training
       4. Conclusion
    3. Chapter Thirty-Five: Teaching Conflict Resolution Skills in a Workshop
       1. Insights from Practice
       2. Overview of The Coleman Raider Workshop Design
       3. Workshop Objectives and Pedagogy
       4. Seven Workshop Modules
       5. Conclusion
       6. Postscript
    4. *Chapter Thirty-Six: Creating Constructive Communication through Dialogue
       1. Dialogic Approach to Communication
       2. Dialogue Processes
       3. Problems in Communication During Conflict
       4. Preventing and Overcoming Problems in Communication
       5. Creating New Social Worlds Made from Dialogic Communication
    5. *Chapter Thirty-Seven: An Empirically Based Approach to Couples’ Conflict
       1. Stage 1: The Discovery of Reliable Patterns of Interaction
       2. Stage 2: Prediction and the Replication of the Prediction
       3. Stage 3: Theory Building, Understanding, and Prevention and Intervention
       4. Summary Of Effectiveness Evidence for Intervention and Prevention
    6. Chapter Thirty-Eight: Managing Conflict through Large Group Methods
       1. What are Large Group Intervention Methods?
       2. Three Types of Large Group Methods
       3. New Frontiers: Applications to Peace Building and Legislative Processes
       4. Conclusion
    7. *Chapter Thirty-Nine: Group Relations and Conflict Resolution
       1. Group Dynamics and Group Relations: A Brief History
       2. Conflict in Groups: A Diagnostic Framework
       3. Case Study: The Case of Pink Power
       4. Toward Conflict Resolution: A Group Relations Model of Intervention
       5. Conclusion
    8. *Chapter Forty: Reconciliation between Groups
       1. The Origins of Violence and Basic Psychological Needs
       2. Security and Reconciliation
       3. The Principles and Practices of Reconciliation
       4. Justice Processes
       5. Moving Toward Forgiveness
       6. The Multiple Processes in Reconciliation
       7. Conclusion
    9. *Chapter Forty-One: Social Networks, Social Media, and Conflict Resolution
       1. Traditional Social Network Analysis
       2. Social Network Research on Conflict
       3. Social Media
       4. Dynamic Network Theory
       5. Conflict Resolution Strategies in Social Networks
       6. Network Conflict Worksheet
       7. International Linkages
       8. Online Dispute Resolution
       9. Conclusion
    10. *Chapter Forty-Two: Using Research Findings in Practice
        1. Doing Research on Conflict Management and Resolution
        2. Communicating Research Findings
        3. Applying Research Findings
        4. Learning Gains
        5. Conclusion
    11. *Chapter Forty-Three: Nonviolent Struggle
        1. Examples of Nonviolent Struggle
        2. Definition of Nonviolent Struggle
        3. Importance of Nonviolent Struggle
        4. Media Coverage of Nonviolent Struggle
        5. The Future of Nonviolent Action
        6. Conclusion
        7. Glossary
14. Part Eight: Looking to the Future
    1. Chapter Forty-Four: A Framework for Thinking about Research on Conflict Resolution Initiatives
       1. Types of Research
       2. Audiences for Research
       3. Research Strategies
       4. Research Evaluating Conflict Resolution Initiatives
       5. Conclusion
    2. Chapter Forty-Five: Some Research Frontiers in the Study of Conflict and Its Resolution
       1. Origins and Impact of Conflict
       2. Strategic Choice
       3. Escalation and Intractability
       4. Readiness for Conflict Resolution
       5. Negotiation
       6. Mediation
       7. Conclusion
15. Concluding Overview
16. About the Editors
17. About the Contributors
18. More from Wiley
19. Name Index
20. Subject Index
21. End User License Agreement

List of Tables

1. Chapter Four: Constructive Controversy
   1. Table 4.1 Process of Controversy and Concurrence Seeking
   2. Table 4.2 Meta-Analysis of Academic Controversy Studies: Weighted Effect Sizes
2. Chapter Five: Trust, Trust Development, and Trust Repair
   1. Table 5.1 Sixteen Relationship Types Based on Dominant Trust and Distrust Elements
3. Chapter Seventeen: Personality and Conflict
   1. Table 17.1 Normal Frustrations, Typical Defense Mechanisms, Developmental Crises, Psychopathology, and Adult Character Traits with Several Early Stages of Psychosexual Development
4. Chapter Eighteen: The Development of Conflict Resolution Skills
   1. Table 18.1 Piaget’s Social Cognitive Approach to Children’s Development
   2. Table 18.2 Comparison of Social Cognitive Approaches to Development
   3. Table 18.3 Kegan’s Cognitive Orders of Consciousness
   4. Table 18.4 Erikson’s Psychosocial Stages in Development
5. Chapter Twenty-Four: Learning through Reflection on Experience
   1. Table 24.1 Action Science Map around Sexual Harassment in the Workplace
6. Chapter Twenty-Seven: Multiculturalism and Conflict
   1. Table 27.1 I-AM-Inducing Strategies and Interventions at the Individual and Organizational Levels
7. Chapter Thirty-One: The Pragmatics of Peace with Justice
   1. Table 31.1 Key Differences between Human Rights and Mediation
8. Chapter Thirty-Five: Teaching Conflict Resolution Skills in a Workshop
   1. Table 35.1 Coleman Raider AEIOU Coding Sheet (Abridged)
9. Chapter Forty: Reconciliation between Groups
   1. Table 40.1 Reconciliation and the Prevention of New Violence
10. Chapter Forty-Two: Using Research Findings in Practice
    1. Table 42.1 xamples of Methodologies in Four Research Traditions

List of Illustrations

1. Chapter Four: Constructive Controversy
   1. Figure 4.1 Theory of Controversy
2. Chapter Six: Power and Conflict
   1. Figure 6.1 The Situated Model of Power and Conflict
   2. Figure 6.2 Psychological Orientations in the Basic Conflict Stimulus Field
3. Chapter Nine: The PSDM Model
   1. Figure 9.1 An Integrated Model of Problem Solving and Decision Making in Conflict Resolution
   2. Figure 9.1 An Integrated Model of Problem Solving and Decision Making in Conflict Resolution
4. Chapter Fourteen: Group Decision Making in Conflict
   1. Figure 14.1 The Groupthink-Polythink Continuum
5. Chapter Fifteen: Natural-Born Peacemakers?
   1. Figure 15.1 Gender-Based Differences in Self-Construal and Social Role Expectations
6. Chapter Sixteen: Resolving Intractable Intergroup Conflicts
   1. Figure 16.1 The Influence of Implicit Theories about Groups on Support for Conciliatory Political Actions Tendencies
7. Chapter Eighteen: The Development of Conflict Resolution Skills
   1. Figure 19.1 The Shadow Box
   2. Figure 19.2 Objects and Shadows in Experiment One: Geometrical Objects and Lego Objects
8. Chapter Twenty-One: Creativity in the Outcomes of Conflict
   1. Figure 21.1 The Agreement Circumplex
9. Chapter Twenty-Four: Learning through Reflection on Experience
   1. Figure 24.1 Marsick and Watkins’ Informal and Incidental Learning Model
10. Chapter Thirty: Intractable Conflict
    1. Figure 30.1 Feedback Loop Analysis of Mozambique Conflict and Peace
11. Chapter Thirty-Four: The Mediation of Conflict
    1. Figure 34.1 Twelve Stages of Mediator Moves
12. Chapter Thirty-Five: Teaching Conflict Resolution Skills in a Workshop
    1. Figure 35.1 Coleman Raider Resolution Continuum
    2. Figure 35.2 Coleman Raider Reframing Formula
    3. Figure 35.3 Coleman Raider Negotiation Planning Form: A Community Dialogue
    4. Figure 35.4 Colman Raider “Bare-Bones” Model
    5. Figure 35.5 Coleman Raider Filter Check Model
    6. Figure 35.6 Coleman Raider Meditation Model
13. Chapter Thirty-Six: Creating Constructive Communication through Dialogue
    1. Figure 36.1 Elements of Communication Process
14. Chapter Thirty-Seven: An Empirically Based Approach to Couples’ Conflic
    1. Figure 37.1 The Sound Relationship House Theory
15. Chapter Thirty-Eight: Managing Conflict through Large Group Methods
    1. Figure 38.1 Large-Group Methods for Creating the Future
    2. Figure 38.2 Large-Group Methods for Work Design
    3. Figure 38.3 Large-Group Methods for Discussion and Decision Making
16. Chapter Forty-One: Social Networks, Social Media, and Conflict Resolution
    1. Figure 41.1 Network Chart Comparisons
    2. Figure 41.2 Network Conflict Worksheet

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