CONTENTS

A Note Regarding the Fourth Edition

Preface

PART I    A DISEASE OF PERCEPTION

1   The Callout

2   The Deeper Problem

3   Stuck

4   The Work of a Leader

5   Death & Denial

6   The Way We See

7   The Root Cause

8   A Twisted Need

9   Objections

PART II    LIES THAT BLIND US

10   Chronic Strains

11   Sabotage

12   Pivot

13   Self-Image

14   First Steps

15   Trial & Error

16   Limitations

17   Portraying & Pretending

18   Old Patterns & Progress

19   Excuses & Blame

PART III    THE VISION TO LEAD

20   Two Ways

21   Contagion

22   Collusion

23   Fear & Feelings

24   Seeing Clearly

25   Turning Outward

26   Real Leadership

27   Moving Forward

RESOURCES FOR READERS

Go Beyond the Book

Arbinger Book Club

Group Discussion Guide

Research about Self-Deception in Organizations

Index

About the Arbinger Institute