Table of Contents

About the Author

Acknowledgments

Reader Services

Command Syntax Conventions

Introduction

Part I Core 1 (220-1001)

220-1001 - Domain 1.0: Mobile Devices

Chapter 1. Laptops, Part 1

1.1 - Given a scenario, install and configure laptop hardware and components.

Chapter 2. Laptops, Part 2

1.2 - Given a scenario, install components within the display of a laptop.

1.3 - Given a scenario, use appropriate laptop features.

Chapter 3. Smartphones, Tablets, and Other Mobile Devices, Part 1

1.4 – Compare and contrast characteristics of various types of other mobile devices.

1.5 – Given a scenario, connect and configure accessories and ports of other mobile devices.

Chapter 4. Smartphones, Tablets, and Other Mobile Devices, Part 2

1.6 – Given a scenario, configure basic mobile device network connectivity and application support.

1.7 – Given a scenario, use methods to perform mobile device synchronization.

220-1001 Domain 2.0: Networking

Chapter 5. Ports, Protocols, and Network Devices

2.1 – Compare and contrast TCP and UDP ports, protocols, and their purposes.

2.2 – Compare and contrast common networking hardware devices.

Chapter 6. SOHO Networks and Wireless Protocols

2.3 – Given a scenario, install and configure a basic wired/wireless SOHO network.

2.4 – Compare and contrast wireless networking protocols.

Chapter 7. Networked Hosts and Network Configuration

2.5 – Summarize the properties and purposes of services provided by networked hosts.

2.6 – Explain common network configuration concepts

Chapter 8. Network Types and Networking Tools

2.7 – Compare and contrast Internet connection types, network types, and their features.

2.8 – Given a scenario, use appropriate networking tools.

220-1001 Domain 3.0: Hardware

Chapter 9. Cables and Connectors

3.1 – Explain basic cable types, features, and their purposes.

3.2 – Identify common connector types.

Chapter 10. RAM and Storage

3.3 – Given a scenario, install RAM types.

3.4 – Given a scenario, select, install and configure storage devices.

Chapter 11. Motherboards and Add-on Cards

3.5 – Given a scenario, install and configure motherboards, CPUs, and add-on cards.

Chapter 12. CPUs

3.5 – Given a scenario, install and configure motherboards, CPUs, and add-on cards.

Chapter 13. Peripherals and Power

3.6 – Explain the purposes and uses of various peripheral types.

3.7 – Summarize power supply types and features.

Chapter 14. Custom PCs and Common Devices

3.8 – Given a scenario, select and configure appropriate components for a custom PC configuration to meet customer specifications or needs.

3.9 – Given a scenario, install and configure common devices.

Chapter 15. Printers and Multifunction Devices

3.10 – Given a scenario, configure SOHO multifunction devices/printers and settings.

3.11 – Given a scenario, install and maintain various print technologies.

220-1001 Domain 4.0: Virtualization and Cloud Computing

Chapter 16. Cloud Computing and Client-side Virtualization

4.1 – Compare and contrast cloud computing concepts.

4.2 – Given a scenario, set up and configure client-side virtualization.

220-1001 Domain 5.0: Hardware and Network Troubleshooting

Chapter 17. Computer Troubleshooting 101

5.1 – Given a scenario, use the best practice methodology to resolve problems.

Chapter 18. Troubleshooting Motherboards, CPUs, RAM, and Power

5.2 – Given a scenario, troubleshoot problems related to motherboards, RAM, CPUs, and power.

Chapter 19. Troubleshooting Hard Drives and RAID Arrays

5.3 – Given a scenario, troubleshoot hard drives and RAID arrays.

Chapter 20. Troubleshooting Video Issues and Mobile Devices

5.4 – Given a scenario, troubleshoot video, projector, and display issues.

5.5 – Given a scenario, troubleshoot common mobile device issues while adhering to the appropriate procedures.

Chapter 21. Troubleshooting Printers

5.6 – Given a scenario, troubleshoot printers.

Chapter 22. Troubleshooting Wired and Wireless Network Problems

Practice Exam: Core 1 (220-1001)

5.7 – Given a scenario, troubleshoot common wired and wireless network problems.

Part II Core 2 (220-1002)

220-1002 Domain 1.0: Operating Systems

Chapter 23. Operating System Types and Windows Versions

1.1 – Compare and contrast common operating system types and their purposes.

1.2 – Compare and contrast features of Microsoft Windows versions.

Chapter 24. Operating System Installation

1.3 – Summarize general OS installation considerations and upgrade methods.

Chapter 25. Microsoft Command Line Tools

1.4 – Given a scenario, use appropriate Microsoft command line tools.

Chapter 26. Microsoft Operating System Features and Tools, Part 1

1.5 – Given a scenario, use Microsoft operating system features and tools.

Chapter 27. Microsoft Operating System Features and Tools, Part 2

1.5 – Given a scenario, use Microsoft operating system features and tools.

Chapter 28. Windows Control Panel Utilities

1.6 – Given a scenario, use Microsoft Windows Control Panel utilities.

Chapter 29. Windows Networking and Application Installation

1.8 – Given a scenario, configure Microsoft Windows networking on a client/desktop.

1.7 – Summarize application installation and configuration concepts.

Chapter 30. Linux and macOS Tools

1.9 – Given a scenario, use features and tools of the macOS and Linux client/desktop operating systems.

220-1002 Domain 2.0: Security

Chapter 31. Physical and Logical Security

2.1 – Summarize the importance of physical security measures.

2.2 – Explain logical security concepts.

Chapter 32. Wireless Security, Malware, and Social Engineering

2.3 – Compare and contrast wireless security protocols and authentication methods.

2.4 – Given a scenario, detect, remove, and prevent malware using appropriate tools and methods.

2.5 – Compare and contrast social engineering, threats, and vulnerabilities.

Chapter 33. Windows Security Settings and Best Practices

2.6 – Compare and contrast the differences of basic Microsoft Windows OS security settings.

2.7 – Given a scenario, implement security best practices to secure a workstation.

Chapter 34. Mobile Device Security

2.8 – Given a scenario, implement methods for securing mobile devices.

Chapter 35. Data Destruction and SOHO Security

2.9 – Given a scenario, implement appropriate data destruction and disposal methods.

2.10 – Given a scenario, configure security on SOHO wireless and wired networks.

220-1002 Domain 3.0: Software Troubleshooting

Chapter 36. Troubleshooting Microsoft Windows

3.1 – Given a scenario, troubleshoot Microsoft Windows OS problems.

Chapter 37. Troubleshooting PC Security Issues and Malware Removal

3.3 – Given a scenario, use best practice procedures for malware removal.

3.2 – Given a scenario, troubleshoot and resolve PC security issues.

Chapter 38. Troubleshooting Mobile Operating Systems

Wi-Fi Troubleshooting

Bluetooth Troubleshooting

Troubleshooting E-mail Connections

Troubleshooting and Stopping Applications

Initiating Resets

Additional Mobile Device Troubleshooting

220-1002 Domain 4.0: Operational Procedures

Chapter 39. Documentation, Change Management and Disaster Recovery

4.1 – Compare and contrast best practices associated with types of documentation.

4.2 – Given a scenario, implement basic change management best practices.

4.3 – Given a scenario, implement basic disaster prevention and recovery methods.

Chapter 40. Safety Procedures and Environmental Controls

4.4 – Explain common safety procedures.

4.5 – Explain environmental impacts and appropriate controls.

Chapter 41. Incident Response, Communication, and Professionalism

4.6 – Explain the processes for addressing prohibited content/activity, and privacy, licensing, and policy concepts.

4.7 – Given a scenario, use proper communication techniques and professionalism.

Chapter 42. Basic Scripting and Remote Access Technologies

4.8 – Identify the basics of scripting.

4.9 – Given a scenario, use remote access technologies.

Practice Exam: Core 2 (220-1002)

Chapter 43. Getting Ready for the Exams and Farewell

Getting Ready for the Exams

Tips for Taking the Real Exams

Beyond the CompTIA A+ Certification

Companion Website

Bonus Exams (these are being shared with the A+ EC PQ book).

220-1001 PE-Bonus (40 questions)

220-1002 PE-Bonus (40 questions)

Real-World Scenarios

PDFs, videos, and simulations.

Two additional Case Studies per exam (there are 10 currently)

The CompTIA A+ Cram Sheet

220-1001

220-1002

A+ 220-1001: Practice Exam #1

Answers at a Glance

Explanations for Answers

A+ Core 2 (220-1002): Practice Exam #1

Answers at a Glance

Explanations for Answers

Acronym Glossary